Terms of Service
Last updated September 5, 2024
Thank you for choosing JD&Co., a Trung Do’s Goldsmith Co, Trung Do’s Goldsmith Services, and Gem East.
Any use of the term “Trung Do’s” herein will apply to both JD&Co. Goldsmith Services and Gem East.
Listed below is the following: Limited Repair Warranty and Terms of Sale for Trung Do’s. Trung Do’s may limit, suspend, or stop providing service to you if you fail to comply with these Terms (such as a failure to pay fees when due).
REPAIR/SERVICE LIMITED WARRANTY INFORMATION
All of our repairs are done with the care of the customers experience in mind. Jewelry Repairs come with a 90 day warranty. This means, that for 90 days after completion of the repair or servicing, if there is an issue directly related to the workmanship of the repair/servicing done, Trung Do’s will redo the work at no charge (determined by Trung Do’s). The standard labor rate will apply on repairs and services beyond 90 days. If an estimate advises ‘no guarantee’ and is approved, the repair will have no warranty. Trung Do’s is not responsible for damages or costs that are the result of accidents, misuse, or normal wear and tear of the jewelry.
MERCHANDISE RETURN AND/OR EXCHANGE POLICY
All returns or exchanges require a return authorization and must be returned to Trung Do’s for verification before credit can be issued.
All returns must include an original invoice number, style number, and reason for return. Special orders and Custom Designed merchandise are not returnable for credit.
Exception: Custom Designs that Trung Do’s is unable to correct to the client’s specifications through remakes, a credit will be issued to the clients account.
All merchandise must be carefully packaged so it will not be damaged in shipment. Trung Do’s reserves the right to assess a refinishing charge should any merchandise be received in an unsatisfactory condition.
SHIPPING TERMS
In the event of a lost package shipped from JD & Co, our priority is to remake the job(s) as the first course of action. Should this not be feasible, alternatives such as sourcing replacements from wholesalers or having the job(s) remade externally may be considered.
Please be aware that any replacements or reimbursements will be based on the wholesale value of the lost items, not their retail value. Reimbursements will not account for potential loss of revenue or any incidental damages, including pain and suffering.
PAYMENT
All custom orders will be Net 30 days. Repairs will be Net 30 days.
Forms of payment accepted are Check, Credit Card and Electronic Remittance. (NO FEE for Credit Card use).
a. Payments for invoices that are on the statement not paid by the date of the terms will be assessed a 3% late fee on the following month’s statement. If after 60 days the statement is not paid in full, the statement will be referred to a Collection Agency, unless other arrangements have been made. If agreed upon arrangements are not honored, the statement will immediately be referred to a Collection Agency.
b. If legal action is necessary to collect any amount due to outstanding invoices, any authorized personnel/company signed below shall pay all costs of collection; including, but not limited to, Attorney fees.
If your company requires anything, please contact our finance officer at 253-537-5572 ext. 104 or fax 253-531-8237.