Terms of Service

Last updated March 31, 2026

These Terms of Service govern all services performed by JD & Co., Inc. By submitting jewelry or merchandise for repair, manufacturing, or related services, the client agrees to the following terms.

1. Professional Care

JD & Co. handles all client jewelry with professional care and in accordance with industry standards. However, due to the nature of jewelry repair, inherent risks cannot be eliminated.

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JD & Co. is not an insurer of customer property and does not provide insurance coverage except as expressly stated in these Terms.

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All services are performed at the client’s risk subject to the limitations stated herein.

2. Inspection & Acceptance

All items received by JD & Co. are carefully handled and reasonable efforts will be made to inspect each item upon intake. Jewelry submitted for repair may contain prior wear, previous repairs, metal fatigue, worn prongs, hidden fractures, or other structural weaknesses that may not be visible prior to repair.

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JD & Co. may document the condition of items upon receipt.

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By submitting items for repair, the client acknowledges and accepts the inherent risks associated with jewelry repair and handling.

3. Authorization to Perform Work

Submission of jewelry constitutes authorization to perform the requested services and any procedures reasonably necessary to complete the repair safely.

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If additional work is required and the client cannot be reached in a timely manner, JD & Co. is authorized to proceed with necessary work to stabilize or protect the item.

4. Pre-Existing Conditions

JD & Co. is not responsible for damage resulting from pre-existing conditions, prior workmanship, worn components, hidden fractures, structural weaknesses, or metal fatigue.

5. Stone Setting & Gemstone Risk

Stone setting involves mechanical pressure applied to metal and gemstones. Certain gemstones may be susceptible to damage due to inclusions, fractures, or inherent characteristics.

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JD & Co. exercises professional care but does not guarantee against damage caused by pre-existing conditions, inherent gemstone characteristics, or undisclosed treatments.

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For client-supplied stones, JD & Co.’s liability shall not exceed a maximum wholesale replacement value of $2,000 per stone unless otherwise agreed in writing.

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Stone tightening or repair does not restore jewelry to original factory condition.

6. Stone Security After Repair

Repairs involving prongs, settings, or stone-holding components restore security only to the extent that is reasonably possible based on the condition of the item.

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JD & Co. does not guarantee that stones will remain secure indefinitely after repair.

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JD & Co. is not responsible for stone loss after delivery unless directly caused by defective workmanship.

7. Gemstone Identification & Treatments

JD & Co. does not guarantee gemstone identification unless requested in writing.

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Gemstones may contain undisclosed treatments that affect durability. JD & Co. is not responsible for damage resulting from such conditions.

8. Natural vs. Laboratory-Grown Diamonds

JD & Co. does not guarantee identification of natural versus laboratory-grown diamonds unless supported by recognized certification.

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JD & Co. is not responsible for misrepresentation provided by clients or third parties.

9. Declared Value & Ship Date

Clients must provide a declared value per item (job) and a ship date at the time of shipment.

The declared value and ship date provided at shipment shall be the controlling reference for all insurance, shipping, and liability determinations.

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If no declared value is provided for an item, that item will be assigned a maximum value of $500, and JD & Co.’s liability shall not exceed this amount.

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Declared values are used solely for shipping and insurance purposes. All liability is based on reasonable wholesale replacement value only, not retail, appraisal, or sentimental value.

10. Loss or Damage During Repair

JD & Co. will exercise reasonable care in handling all items.

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JD & Co. reserves the right to repair, replace, or remake the item before any reimbursement.

If reimbursement is required, it will be based on wholesale value only, not retail or appraisal value.

JD & Co. is not responsible for loss of profit, business, or consequential damages.

11. Limitation of Liability

In all circumstances, JD & Co.’s total liability shall not exceed the lowest of the following:

• the amount charged for the service

• the declared value of the item

• the maximum limits stated in these Terms

JD & Co. shall not be liable for indirect, incidental, or consequential damages.

12. Shipping Terms

JD & Co. takes reasonable care in packaging and shipping.

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Outbound shipments are insured up to $20,000 per package, unless additional insurance is requested and paid by the client.

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For shipments exceeding $20,000, additional insurance may be arranged and billed to the client.

If additional insurance is not requested, JD & Co.’s liability is limited to $20,000 per shipment, regardless of declared or retail value.

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The declared value and ship date at the time of shipment shall govern all shipping and insurance claims.

Clients are responsible for properly packaging and insuring inbound shipments.

JD & Co. is not responsible for carrier delays or events outside its control once shipment is released.

13. Material Loss During Repair

Minor metal loss may occur during standard repair processes. JD & Co. is not responsible for such minimal metal loss.

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JD & Co. is responsible for stone loss only if directly caused by defective workmanship.

14. Scrap & Removed Materials

All removed stones remain the property of the client and will be returned unless otherwise instructed.

Removed precious metal is retained by JD & Co. as part of our pricing structure unless return is specifically requested in writing prior to service. Additional charges may apply for metal return requests.

15. Finish & Color Variation

JD & Co. strives to achieve the closest possible match in color and finish. However, exact matches cannot be guaranteed due to variations in alloys, prior wear, and previous workmanship.

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When significant variation is identified, JD & Co. will make reasonable efforts to communicate prior to completion when possible.

16. Post-Repair Responsibility

JD & Co. is not responsible for damage, wear, or stone loss occurring after delivery due to normal use, wear, or external factors.

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Any claims for damage, loss, or workmanship must be reported within 24 hours of delivery. Failure to report within this timeframe constitutes acceptance of the work and condition of the item.

17. Unclaimed Property

Items not claimed within 90 days may be subject to storage fees.

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Items unclaimed after 180 days may be considered abandoned and disposed of to recover costs, as permitted by law.

18. Payment Terms

Payment is due within agreed terms. JD & Co. may suspend services or withhold shipment for overdue accounts.

Credit card payments are accepted as a convenience.

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A 3% surcharge applies to credit card payments. This surcharge is processed directly by the payment processor and is paid to the credit card company. JD & Co. does not retain any portion of this fee.

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Debit card transactions are not subject to a surcharge.

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ACH and check payments are accepted with no additional fee.

19. Precious Metal Pricing

Precious metal pricing is influenced by market conditions. JD & Co. reviews and adjusts pricing periodically and will provide advance notice whenever possible.

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JD & Co. is committed to maintaining fair and transparent pricing to support our partners.

20. Custom Order Pricing

Custom quotes are valid for 24–48 hours only due to market volatility.

21. Third-Party Representation

JD & Co. is not responsible for representations made by retailers or third parties that differ from these Terms.

22. Force Majeure

JD & Co. is not liable for delays or failure to perform due to events beyond its reasonable control, including but not limited to natural disasters, transportation disruptions, labor shortages, supply chain interruptions, or carrier delays.

23. Entire Agreement

These Terms constitute the entire agreement between JD & Co. and the client and supersede all prior communication or representations.

24. Governing Law

These Terms are governed by the laws of the State of Washington.

25. Client Agreement

By submitting items, the client acknowledges and agrees to these Terms in full.